Shipping

We offer FREE International Priority Express Shipping & Tracking included on all orders! All orders are processed and sent within the following 24 hours. Within the European Union, your order will get to you in 3-5 working days (once your order has been sent).

Working Days and Hours for Shipping: Monday to Friday from 8 am to 4 pm.
(We don’t do shipping on Saturdays and Sundays)

Orders

All orders are processed and sent within 24 hours from Monday to Friday. If your order gets to us at 4 pm CEST, your order will be sent the next day.  For now, purchases of jewelry made on Friday after 4 pm CEST might be shipped on Monday in the first hour  (according to our shipping provider). We’ll keep you updated by email on the status of your order. For the rest of the countries, it may take more days.

Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since you received your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include evidence of you opening the package for the first time.

Non-refundable purchases:

Courses

Downloadable products

Tarot Readings 

To complete your return, we require a receipt and proof of sending the product back.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a refund is due, it will be provided within 14 days of the date we received your item back.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days according to international rules and standards of banking.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thekraterahermetica.eu and send your item to our shipping center at ul. Zachodnia 23A, Ksawerów.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to ul. Zachodnia 23A, Ksawerów, 95-054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@thekraterahermetica.eu for questions related to our terms and conditions regarding refunds and returns. ap